よくある質問

• Waymo のご利用

  • Waymo とは何ですか？

    

    

    Waymo is our public, fully autonomous ride-hailing service. Riders can use the Waymo app to hail one of our autonomously driven vehicles (with no human driver in the front seat!) 24 hours a day, 7 days a week. Whether it’s for a fun night out or just to get a break from driving, our riders get a clean vehicle and a Driver with more than 200 million miles of fully autonomous experience on public roads.

  • Waymo はどこで運行していますか？

    

    

    Our Waymo ride-hailing service operates in:

    Dallas, TX
    Houston, TX
    Los Angeles, CA
    Miami, FL
    Nashville, TN
    Orlando, FL
    Phoenix, AZ
    San Antonio, TX
    San Francisco Bay Area, CA

    In Austin and Atlanta, we partnered with Uber to bring the magic of Waymo to more people. Anyone can ride with Waymo in these cities today. Learn more about Waymo rides on Uber.

    Want to see where we’re headed next? Visit our rides page.

  • 配車サービスを利用するにはどうすればよいですか？

    

    

    Anyone can take a fully autonomous ride in the following cities. Just download the Waymo app and ride right away:

    • Los Angeles
    • Metro Phoenix
    • Miami
    • Orlando
    • San Francisco

    We’re also welcoming riders in: Dallas, Houston, Nashville, and San Antonio. Download the app to be among the first to ride.

    Austin and Atlanta: Learn more about riding with Uber in these cities.

    Interested in our upcoming cities? Sign up to stay up to date on our latest progress, or download the app to be one of the first when we start welcoming riders.

  • どの車に乗れますか？

    

    

    Waymo riders have access to all-electric Jaguar I-PACE vehicles operated by the fifth-generation Waymo Driver. We’re also starting to roll-out our latest vehicle in the Waymo fleet, the Ojai, operated by the sixth-generation Waymo Driver. The Ojai will be available in Phoenix, Los Angeles and San Francisco, with more cities to come.

  • 1 台の車両に乗車できる人数を教えてください。

    

    

    Waymo の車両には現在、最大 4 人まで乗車できます（運転席以外の席）。詳しくは、ヘルプセンターをご覧ください。

  • 子どもや乳幼児も乗車できますか？

    

    

    Passengers 17 and under can ride as your guests. For little passengers under 8 years old, you’ll need to bring a car or booster seat and secure it in the back seat according to the manufacturer’s installation instructions. Children under the age of 8 cannot sit in the front. Learn more in our Help Center.

    In Metro Phoenix, Waymo teen accounts let younger riders (ages 14-17) ride on their own with parental permission. Learn more on our website.

  • 料金はどのくらいになりますか？

    

    

    We’re transparent about our pricing — you’ll always know your trip cost before you book, and we’ll let you know the change in price if you decide to add stops.

    We base the price of your trip on the most direct route. Even if the car needs to re-route or adapt a route in an unexpected way, the cost to you won’t change for that trip.

    During busier times, like nights and weekends, prices may be higher so that we can help manage trip requests and ensure rides are available.

  • Waymo アプリをダウンロードできる国を教えてください。

    

    

    Waymo is available for download from app stores in the following countries:
    • Australia
    • Austria
    • Belgium
    • Canada
    • Denmark
    • France
    • Germany
    • Great Britain (UK)
    • India
    • Ireland
    • Italy
    • Japan

    • Luxembourg
    • Mexico
    • Netherlands
    • New Zealand
    • Norway
    • Poland
    • Portugal
    • Singapore
    • Spain
    • Sweden
    • Switzerland
    • United States

    We’re working to make Waymo available to riders from more places!

  • 運転席に運転者がいないことに気づきました。完全自律運転の車両もあるのですか？

    

    

    はい。Waymo の車両は完全自律運転です。つまり、Waymo の車に乗るとき、多くの場合、運転席には誰もいません。

  • 高速道路を走行しますか？

    

    

    Waymo は、安全性フレームワークを土台としつつ、高速道路での運行を段階的に広げています。今後、このサービスの拡大を予定しています。

  • 前席に Waymo の人が乗っていることに気づきました。これでも自律走行なのですか？

    

    

    Waymo の車両は主に自律走行を行いますが、運転席に自律走行スペシャリストが乗っていることがあります。こうしたスペシャリストは、自律走行技術をモニタリングし、重要なフィードバックを共有することで、Waymo のエクスペリエンス向上に貢献しています。

  • Waymo はいつ私の街に導入されますか？

    

    

    We hope to bring the ease and safety of autonomous cars to as many people as we can. We can’t yet say where we’re headed next, but we do look forward to bringing our technology to new cities as soon as possible.

    Sign up to stay up to date on our latest progress, or download the app to be one of the first when we start welcoming riders.

  • Waymo Trusted Tester とはどのような人たちですか？

    

    

    Trusted Testers participate in research for Waymo. These riders share their experiences directly with our team to help shape the future of autonomous driving technology. Let us know if you’d like to become a Trusted Tester by downloading the app and expressing interest in the Account tab.

  • Waymo 車両に忘れ物をされた場合

    

    

    忘れ物がお手元に戻るよう、お客様サポートチームがお手伝いいたします。こちらからお問い合わせください。

• 全般

  • Waymo とは何ですか？

    

    

    Waymo is an autonomous driving technology company on a mission to be the world’s most trusted driver. Since our start as the Google Self-Driving Car Project in 2009, Waymo has been focused on building the Waymo Driver—The World’s Most Experienced Driver^TM—to improve everyone’s access to mobility while saving thousands of lives now lost to traffic crashes.

  • Waymo が完全自律走行車に取り組んでいるのはなぜですか？

    

    

    We’re committed to developing fully autonomous vehicles because we believe that this is safer and better for all those who share our roads.

    Around the world, over 1.35 million people die on our roadways annually. In the US alone, traffic collisions kill over 35,000 people a year. In the U.S., 94% of crashes involve human error or choice, and this is one place where we believe we really can bring technology to bear. Autonomously driven vehicles could also help people who can’t drive—whether elderly, blind, or disabled—to get around and do the things they love.

  • どのような種類の車両を使っていますか？

    

    

    Our Waymo fleet consists of the fully electric Jaguar I-PACE and the Ojai — our vehicle built specifically for the autonomous ride-hail experience

  • Waymo Driver とは何ですか？

    

    

    At Waymo, we’re focused on building the Waymo Driver, which is how we refer to our autonomous driving technology. There are two pieces to the Waymo Driver: hardware and software. On the hardware side, we have a sensor suite that includes lidar, cameras, radar, and a powerful AI compute platform. Collectively, they provide a 360-degree view of the world. On the software side, we take all of the information our sensors collect to answer four key questions: Where am I? What’s around me? What will happen next? And what should I do? Together, our hardware and software work in concert to paint a complete picture of the world around the car and enable us to navigate roads safely.

• リクエスト

  • 道路での車の運転に関する私のフィードバックを提供できますか？

    

    

    Your feedback is important to us. If you’ve seen us on the road and would like to provide feedback on how we drive, please contact us and tell us about your experience.

    If you are a Waymo rider and would like to provide feedback on your service experience, please reach out to our Rider Support team via the app.

  • チームに参加したいのですが、募集中の職種の一覧はどこで見ることができますか？

    

    

    募集中の職種について詳しくは、採用情報ページをご覧ください。

  • 私のイベント、カンファレンス、学校、会社に来てもらえますか？

    

    

    We can’t accommodate most appearance requests due to our busy development and testing schedules. For special requests, please use our contact form. Please note that we aren’t able to respond to all inquiries.

  • 学校や研究のプロジェクトを手伝ってもらえますか？

    

    

    Good luck with your project! Everything we have to share is available on this website and on our blog, so they’re the best places to look for details on Waymo. We can’t provide any other information at the moment.