常见问题解答

• 搭乘 Waymo 车辆出行

  • 什么是 Waymo？

    

    

    Waymo is our public, fully autonomous ride-hailing service. Riders can use the Waymo app to hail one of our autonomously driven vehicles (with no human driver in the front seat!) 24 hours a day, 7 days a week. Whether it’s for a fun night out or just to get a break from driving, our riders get a clean vehicle and a Driver with more than 200 million miles of fully autonomous experience on public roads.

  • Waymo 在哪些地方提供服务？

    

    

    Our Waymo ride-hailing service operates in:

    Dallas, TX
    Houston, TX
    Los Angeles, CA
    Miami, FL
    Nashville, TN
    Orlando, FL
    Phoenix, AZ
    San Antonio, TX
    San Francisco Bay Area, CA

    In Austin and Atlanta, we partnered with Uber to bring the magic of Waymo to more people. Anyone can ride with Waymo in these cities today. Learn more about Waymo rides on Uber.

    Want to see where we’re headed next? Visit our rides page.

  • 如何约车？

    

    

    Anyone can take a fully autonomous ride in the following cities. Just download the Waymo app and ride right away:

    • Los Angeles
    • Metro Phoenix
    • Miami
    • Orlando
    • San Francisco

    We’re also welcoming riders in: Dallas, Houston, Nashville, and San Antonio. Download the app to be among the first to ride.

    Austin and Atlanta: Learn more about riding with Uber in these cities.

    Interested in our upcoming cities? Sign up to stay up to date on our latest progress, or download the app to be one of the first when we start welcoming riders.

  • 我乘坐的会是哪种车？

    

    

    Waymo riders have access to all-electric Jaguar I-PACE vehicles operated by the fifth-generation Waymo Driver. We’re also starting to roll-out our latest vehicle in the Waymo fleet, the Ojai, operated by the sixth-generation Waymo Driver. The Ojai will be available in Phoenix, Los Angeles and San Francisco, with more cities to come.

  • 你们一辆车可以乘坐几个人？

    

    

    我们的 Waymo 车辆目前最多可容纳 4 名乘客（除驾驶席外，其他座位均可乘坐！）。如需了解详情，请访问我们的帮助中心。

  • 儿童和婴儿可以乘车吗？

    

    

    Passengers 17 and under can ride as your guests. For little passengers under 8 years old, you’ll need to bring a car or booster seat and secure it in the back seat according to the manufacturer’s installation instructions. Children under the age of 8 cannot sit in the front. Learn more in our Help Center.

    In Metro Phoenix, Waymo teen accounts let younger riders (ages 14-17) ride on their own with parental permission. Learn more on our website.

  • 价格方面是否有惊喜？

    

    

    We’re transparent about our pricing — you’ll always know your trip cost before you book, and we’ll let you know the change in price if you decide to add stops.

    We base the price of your trip on the most direct route. Even if the car needs to re-route or adapt a route in an unexpected way, the cost to you won’t change for that trip.

    During busier times, like nights and weekends, prices may be higher so that we can help manage trip requests and ensure rides are available.

  • 我可以在哪些国家/地区下载 Waymo 应用？

    

    

    Waymo is available for download from app stores in the following countries:
    • Australia
    • Austria
    • Belgium
    • Canada
    • Denmark
    • France
    • Germany
    • Great Britain (UK)
    • India
    • Ireland
    • Italy
    • Japan

    • Luxembourg
    • Mexico
    • Netherlands
    • New Zealand
    • Norway
    • Poland
    • Portugal
    • Singapore
    • Spain
    • Sweden
    • Switzerland
    • United States

    We’re working to make Waymo available to riders from more places!

  • 我注意到前座没有驾驶员。你们是否有部分车辆是全自动驾驶的？

    

    

    是的。我们的 Waymo 车辆是全自动驾驶的。这意味着，在大多数情况下，当您乘坐我们的车辆时，驾驶座上是没有人的。

  • 你们的路线包含高速公路吗？

    

    

    我们正以自身的安全框架为基础，逐步扩大高速公路运营范围。我们期待未来进一步扩大这项服务的覆盖范围。

  • 我注意到前排坐着一位 Waymo 员工。这种情况下车辆也是在自动驾驶吗？

    

    

    我们的车辆主要以自动驾驶模式行驶，但您偶尔会看到，驾驶员座位上坐着自动驾驶专家。专家之所以在车上，是为了监控自动驾驶技术并提供重要反馈，以帮助我们改善 Waymo 体验。

  • Waymo 何时会进驻我所在的城市？

    

    

    We hope to bring the ease and safety of autonomous cars to as many people as we can. We can’t yet say where we’re headed next, but we do look forward to bringing our technology to new cities as soon as possible.

    Sign up to stay up to date on our latest progress, or download the app to be one of the first when we start welcoming riders.

  • Waymo 可信测试员是谁？

    

    

    Trusted Testers participate in research for Waymo. These riders share their experiences directly with our team to help shape the future of autonomous driving technology. Let us know if you’d like to become a Trusted Tester by downloading the app and expressing interest in the Account tab.

  • 需要帮助找回可能遗失在 Waymo 车辆中的物品？

    

    

    我们的乘客支持团队十分乐意协助您找回丢失的物品。请点击此处与我们联系。

• 常规

  • 什么是 Waymo？

    

    

    Waymo is an autonomous driving technology company on a mission to be the world’s most trusted driver. Since our start as the Google Self-Driving Car Project in 2009, Waymo has been focused on building the Waymo Driver—The World’s Most Experienced Driver^TM—to improve everyone’s access to mobility while saving thousands of lives now lost to traffic crashes.

  • Waymo 为什么要研发全自动驾驶汽车？

    

    

    We’re committed to developing fully autonomous vehicles because we believe that this is safer and better for all those who share our roads.

    Around the world, over 1.35 million people die on our roadways annually. In the US alone, traffic collisions kill over 35,000 people a year. In the U.S., 94% of crashes involve human error or choice, and this is one place where we believe we really can bring technology to bear. Autonomously driven vehicles could also help people who can’t drive—whether elderly, blind, or disabled—to get around and do the things they love.

  • 你们投入使用的都有哪些车型？

    

    

    Our Waymo fleet consists of the fully electric Jaguar I-PACE and the Ojai — our vehicle built specifically for the autonomous ride-hail experience

  • Waymo Driver 是什么？

    

    

    At Waymo, we’re focused on building the Waymo Driver, which is how we refer to our autonomous driving technology. There are two pieces to the Waymo Driver: hardware and software. On the hardware side, we have a sensor suite that includes lidar, cameras, radar, and a powerful AI compute platform. Collectively, they provide a 360-degree view of the world. On the software side, we take all of the information our sensors collect to answer four key questions: Where am I? What’s around me? What will happen next? And what should I do? Together, our hardware and software work in concert to paint a complete picture of the world around the car and enable us to navigate roads safely.

• 请求

  • 我可以就汽车在道路上的行驶情况提供反馈吗？

    

    

    Your feedback is important to us. If you’ve seen us on the road and would like to provide feedback on how we drive, please contact us and tell us about your experience.

    If you are a Waymo rider and would like to provide feedback on your service experience, please reach out to our Rider Support team via the app.

  • 我想加入你们团队。在哪里可以找到空缺职位列表？

    

    

    如需详细了解空缺职位，请访问我们的“招贤纳士”页面。

  • 你们可以来我的活动、会议、学校或公司吗？

    

    

    We can’t accommodate most appearance requests due to our busy development and testing schedules. For special requests, please use our contact form. Please note that we aren’t able to respond to all inquiries.

  • 你们能帮我完成学校或研究项目吗？

    

    

    Good luck with your project! Everything we have to share is available on this website and on our blog, so they’re the best places to look for details on Waymo. We can’t provide any other information at the moment.